In this on-demand masterclass, Peter Pendlebury (Chief Automation & AI Officer, Air IT) shares how smarter, practical automation can remove repetitive work, reduce human error, and give teams capacity back fast.

You'll see Air IT Group's real-world journey (including self-service IT requests delivered in minutes), learn where automation delivers the quickest wins across IT and the wider business, and explore copy-and-paste use cases built with Microsoft Power Automate.

Key topics discussed:

• Get a clear, practical view of automation and how deterministic automation can deliver immediate impact while AI matures.
• See proven outcomes at scale, including how automation can return significant capacity to the business.
• Learn how self-service IT can transform experience: what to automate, what to approve, and how to deliver requests in minutes, 24/7.
• Take away a repeatable “where to start” playbook for any department: identify high-volume work, document steps, start small, and build momentum with fast ROI.